chapter13:The copy of copyright and fair use

Chapter12: Example of knowledge and management

Example of knowledge and management

The Knowledge management system is an institutional support to efficiently conduct knowledge management practice like Knowledgecreation, sharing and application.

It provides motivation for knowledge practice.

The evaluation and compensation system is especially to appropriately and correspondingly compensate to organization members for the outcomes from Knowledge contribution activities so that the process is reactivated and maximizes te effect of knowledge management.

Here is an example of KMS (Knowledge Management System) From ENAGE

The Evaluation & Compensation Process

Reference:  http://rayabd.blogspot.com/2010/05/knowledge-management-system.html 

Chapter11: Example of information system in my experience

McD Information system

There are many types of  information systems used in McDonalds such as :

     Transaction Processing System (TPS)

First transaction happens when two people make an exchange, and collecting data about it called transaction processing, so transaction processing is collecting, storing, modifying, and retrieving the transactions of an organization. Transaction system is important to answer routine questions, and it helps to conduct business such as payroll, employee record keeping or paying an employee. It's important to store the data of the transaction save and protected because transaction generally involves an exchange of money which is critical to any organization. 

How Transaction Processing System is implementing in McDonalds?

McDonalds everyday sells a huge amount of hamburgers ,so McDonalds should order raw material from its supplier , each time McDonalds place an order with its supplier , a transaction happens , and the transaction processing system records the relevant information such as supplier ‘name , address , the quality of the items purchased and finally the invoice amount.

      Decision support system (DSS) 

Decision support system is used to model data and make quality decision based on the data , making the right decision is usually based on the quality of the  data and one's ability to analyze the data , Decision Support Systems are usually computer applications with a human component. They can sift through large amounts of data and pick between the many choices and supports the non – routine decision. 

 How decision support system implemented in McDonalds? 

At first McDonalds began as a small restaurant, selling foods to customers , the business expanded slowly ,then McDonalds analyze the market well to come with opportunity, as we know we live in the time of technology , so McDonalds thought of providing wireless services , so the company gather information about the customer usage of wireless services , length of stay and sales level , then the decision support system analyze the data to come up with the decision of providing wireless service in their restaurant.

      Management Information Systems (MIS)

 

Management information system is a system that provides information needed to manage organizations effectively. Management information systems involve three primary resources: technology, information, and people, and the most important resource is people, the information that we get supports the routine decision making in the functional areas

How Management Information System is implemented in McDonalds?

In McDonalds they implement MIS system which is used to produce periodic reports such as a daily list of employees and the hours they work, or a monthly report of expenses as compared to a budget. McDonalds used MIS because the purpose of MIS is to provide profitability and information to help managers and staff understand the business performance and plan its future direction.

    “Made for you” system

In this system McDonalds use modern technology to assist McDonalds operation , In this system when a customer places an order , the sandwich item will immediately appears in the computer monitor in the kitchen and a tone sound to alert the kitchen staff .

     POS system " Scale of Point system "

McDonalds is very busy restaurant because many customers goes there , the first priority for McDonalds is to deliver best restaurant experience for the customers , for that McDonalds used POS system " Point of scale system " to ensure fast and accurate order , because this system is used to speed the business process, it can track massive amounts of data in seconds., With these systems, each order is instantly transmitted to several workstations throughout the facility, The cashier instantly knows what payment is due. The kitchen knows what orders are coming up, and how long a customer has been waiting.

Hyperactive Bob system

McDonalds implemented this system to let their employees when they are about to be busy , this system used computers and rooftop cameras to monitor traffic entering a restaurant's parking lot and drive-thru.

Reference: http://mcdonaldsmis.blogspot.com/p/mcdonalds-is_04.html 

Chapter 10 Pro and Cons of Information technology

Our world today has changed a great deal with the aid of information technology. Things that were once done manually or by hand have now become computerized operating systems, which simply require a single click of a mouse to get a task completed. With the aid of IT we are not only able to stream line our business processes but we are also able to get constant information in 'real time' that is up to the minute and up to date.

The significance of IT can be seen from the fact that it has penetrated almost every aspect of our daily lives from business to leisure and even society. Today personal PCs, cell phones, fax machines, pagers, email and internet have all not only become an integral part of our very culture but also play an essential role in our day to day activities. With such a wide scope for the purpose of this article we shall focus on the impact of the internet in information technology.

Some of the advantages of information technology include

1. Globalization - IT has not only brought the world closer together, but it has allowed the world's economy to become a single interdependent system. This means that we can not only share information quickly and efficiently, but we can also bring down barriers of linguistic and geographic boundaries.

The world has developed into a global village due to the help of information technology allowing countries like Chile and Japan who are not only separated by distance but also by language to shares ideas and information with each other.

2. Communication - With the help of information technology, communication has also become cheaper, quicker, and more efficient. We can now communicate with anyone around the globe by simply text messaging them or sending them an email for an almost instantaneous response. The internet has also opened up face to face direct communication from different parts of the world thanks to the helps of video conferencing.

3. Cost effectiveness - Information technology has helped to computerize the business process thus streamlining businesses to make them extremely cost effective money making machines. This in turn increases productivity which ultimately gives rise to profits that means better pay and less strenuous working conditions.

4. Bridging the cultural gap - Information technology has helped to bridge the cultural gap by helping people from different cultures to communicate with one another, and allow for the exchange of views and ideas, thus increasing awareness and reducing prejudice.

5. More time - IT has made it possible for businesses to be open 24 x7 all over the globe. This means that a business can be open anytime anywhere, making purchases from different countries easier and more convenient. It also means that you can have your goods delivered right to your doorstep with having to move a single muscle.

6. Creation of new jobs - Probably the best advantage of information technology is the creation of new and interesting jobs. Computer programmers, Systems analyzers, Hardware and Software developers and Web designers are just some of the many new employment opportunities created with the help of IT.

Some disadvantages of information technology include:

1. Unemployment - While information technology may have streamlined the business process it has also crated job redundancies, downsizing and outsourcing. This means that a lot of lower and middle level jobs have been done away with causing more people to become unemployed.

2. Privacy - Though information technology may have made communication quicker, easier and more convenient, it has also bought along privacy issues. From cell phone signal interceptions to email hacking, people are now worried about their once private information becoming public knowledge.

3. Lack of job security - Industry experts believe that the internet has made job security a big issue as since technology keeps on changing with each day. This means that one has to be in a constant learning mode, if he or she wishes for their job to be secure.

4. Dominant culture - While information technology may have made the world a global village, it has also contributed to one culture dominating another weaker one. For example it is now argued that US influences how most young teenagers all over the world now act, dress and behave. Languages too have become overshadowed, with English becoming the primary mode of communication for business and everything else.